The performance evaluation is a crucial phase for each organization, and nowadays this is particularly relevant also for Public Administrations (PAs), where a high level of efficiency and effectiveness has a meaningful impact on citizens and companies. In this work we propose the adoption of Multi- Criteria Decision Making approaches, in particular PROMETHEE I-II and Parsimonious AHP, for the performance evaluation of PA’s services. The novelty of our approach is mainly related to the application of these methods to the performance evaluation process carried out by PAs, showing the features that can allow their adoption in a real-life context. The methods have been tested on a real PA in Southern Italy, and the results show their effectiveness and significance as control and planning support tools for decision makers.
Performance evaluation in Public Administration: P-AHP and PROMETHEE a comparative analysis
Gerarda Fattoruso
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2024-01-01
Abstract
The performance evaluation is a crucial phase for each organization, and nowadays this is particularly relevant also for Public Administrations (PAs), where a high level of efficiency and effectiveness has a meaningful impact on citizens and companies. In this work we propose the adoption of Multi- Criteria Decision Making approaches, in particular PROMETHEE I-II and Parsimonious AHP, for the performance evaluation of PA’s services. The novelty of our approach is mainly related to the application of these methods to the performance evaluation process carried out by PAs, showing the features that can allow their adoption in a real-life context. The methods have been tested on a real PA in Southern Italy, and the results show their effectiveness and significance as control and planning support tools for decision makers.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
