Goal-driven Approach for Business/IT Alignment Evaluation

The alignment degree existing between a business process and the supporting software systems strongly affects the performance of the business process execution. Methodologies and tools are needed for detecting the alignment level and either keeping a business process aligned with the supporting software systems even when they evolve or increasing its level by identifying convenient software changes. This paper improves an approach previously proposed for managing alignment. In particular, a new set of metrics have been introduced in the existing approach for business goals and dynamic behavior to evaluate the alignment. The application of the new approach is explored through a case study.