Does I4.0 Guarantee Inclusiveness and Accessibility? Evidence from Multimedia Immersive Exhibitions

Immersive multimedia exhibitions – which are based on digital images, light effects, and soundtracks – are developing in most of museums worldwide to enhance the customer experience. However, not all visitors such as disabled people can enjoy them. Previous studies that have so far examined the accessibility and inclusion of disabled people in museums are very few. This research aims to investigate how I4.0 can guarantee inclusiveness and accessibility of disabled people in immersive multimedia exhibitions. In this purpose, a single case study engaged in good practice was performed by examining an immersive multimedia exhibition in Italy. This study provides specific aspects and solutions devoted to more inclusiveness and accessibility that could serve as a starting point for designing future immersive multimedia exhibitions. The results of this research have theoretical and practical implications.