Purpose – The paper is to highlight the peculiarities of Service Science, Management and Engineering (SSME) and its proposals with reference to network and systems theories, such as the Many-to-Many, and the Viable Systems Approach (VSA). Methodology/approach – Conceptual analysis based on new developments in SSME, Many-to- Many and (VSA), dealing with the thesis that these scientific proposals are coherent and complementary, and that theories can benefit one from the other when comparing their principles and scientific proposals. Findings – Many-to-Many logic and SSME are theories grounded on networks, value co-creation and systems. Also (VSA), a grand theory and interdisciplinary approach is grounded on systems thinking and resource-based theory. Considering its broad view, with inferences from biology, sociology and mechanics, it represents an interpretative lens for complex phenomena. In this direction, (VSA) seems to be suitable for analysing service systems being its capacity to move from holism to reductionism, respecting the single characteristics of each entity of the context. Many-to- Many and SSME are focused on the comprehension of Service in general, which can be represented by a complex systems dynamic, in which value is created and exchanged in terms of service among multiple entities. According to (VSA), every system, in order to be viable, always governs its relations among supra-systems and sub-systems, looking for harmonic behaviour (consonance) that aims at survival and development, by satisfying supra-systems expectations and rewarding sub- systems. In this direction, (VSA) can contribute to improve and develop these disciplines. Research implications – SSME and Many-to-Many are gradually being integrated. The research implies that the network theories, and specifically (VSA), could considerably support this integration by contributing with its own scientific proposals. In brief, we believe that the (VSA)‟s view on business purposes, value creation and the management of relations are strongly coherent with the view proposed or tacitly implied by SSME and Many-to-Many approach. Practical implications – The academic audience is encouraged to critically analyse network and systems theories, and in particular the (VSA) proposal and theories, in order to verify the possibilities and ways it could contribute to scientific advancements in Service Science and Many- to-Many. To a practitioner audience, it offers ideas for the enhancement of government business dynamics through the awareness of network and systems approach. Originality/value – Many contributions have focused on the SSME and Many-to-Many logic, highlighting the significant integration between the two scientific proposals. This paper is written with the intention to give a further contribution and broaden the perspective of network and systems theories, introducing possible further inferences by virtue of (VSA).
Governing business dynamics in complex contexts
DI NAUTA, PRIMIANO
2011-01-01
Abstract
Purpose – The paper is to highlight the peculiarities of Service Science, Management and Engineering (SSME) and its proposals with reference to network and systems theories, such as the Many-to-Many, and the Viable Systems Approach (VSA). Methodology/approach – Conceptual analysis based on new developments in SSME, Many-to- Many and (VSA), dealing with the thesis that these scientific proposals are coherent and complementary, and that theories can benefit one from the other when comparing their principles and scientific proposals. Findings – Many-to-Many logic and SSME are theories grounded on networks, value co-creation and systems. Also (VSA), a grand theory and interdisciplinary approach is grounded on systems thinking and resource-based theory. Considering its broad view, with inferences from biology, sociology and mechanics, it represents an interpretative lens for complex phenomena. In this direction, (VSA) seems to be suitable for analysing service systems being its capacity to move from holism to reductionism, respecting the single characteristics of each entity of the context. Many-to- Many and SSME are focused on the comprehension of Service in general, which can be represented by a complex systems dynamic, in which value is created and exchanged in terms of service among multiple entities. According to (VSA), every system, in order to be viable, always governs its relations among supra-systems and sub-systems, looking for harmonic behaviour (consonance) that aims at survival and development, by satisfying supra-systems expectations and rewarding sub- systems. In this direction, (VSA) can contribute to improve and develop these disciplines. Research implications – SSME and Many-to-Many are gradually being integrated. The research implies that the network theories, and specifically (VSA), could considerably support this integration by contributing with its own scientific proposals. In brief, we believe that the (VSA)‟s view on business purposes, value creation and the management of relations are strongly coherent with the view proposed or tacitly implied by SSME and Many-to-Many approach. Practical implications – The academic audience is encouraged to critically analyse network and systems theories, and in particular the (VSA) proposal and theories, in order to verify the possibilities and ways it could contribute to scientific advancements in Service Science and Many- to-Many. To a practitioner audience, it offers ideas for the enhancement of government business dynamics through the awareness of network and systems approach. Originality/value – Many contributions have focused on the SSME and Many-to-Many logic, highlighting the significant integration between the two scientific proposals. This paper is written with the intention to give a further contribution and broaden the perspective of network and systems theories, introducing possible further inferences by virtue of (VSA).I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
