Project Management as a compass in complex decision making contexts. A Viable Systems Approach

The world of decision makers and business in general have always been interested in research on complexity, since the widespread conviction that traditional interpretation schemes and predefined schemes reveal their inadequateness to guarantee survival in the turbulent dynamism of the context. Organizations, as service systems, need to shift their focus from the operational (techniques) to the government (methods) approach. This paper proposes the Viable Systems Approach (VSA) as a methodological framework for decision making and the (VSA) ConsulCube as a meta-model of reference for a systems approach to Project Management (PM). From a (VSA) perspective, it recognizes Project Management as an effective technique which supports decision making in complex contexts, by acting as a compass that orients and generates a ‘syntropy’ in the convergence toward shared goals.